Friday, August 1, 2008

Sunny Side of the Street

A few years back my husband and I splurged on a purchase of sunglasses. Mine are my prize possession, and I don't go anywhere without them. My husband has a pair of Kaanapali Maui Jim's that are the best sunglasses in the world. They are so lightweight that you often forget that you are wearing them. They provide a wonderful polarization that is a must have for a sunny day. No more squinting. Aside from being the best sunglasses ever, Maui Jim has the best customer service around. One sad day DH's glasses started to crack near the bridge. Over time, it continued to crack until it was unsafe to wear them without damaging them beyond repair. I looked at the Maui Jim webpage and their repair request. In short it said for $60 you can get the lenses replaced. Since DH loves his Kaanapali's, I packed them up ever so carefully, and took them to the post office. I shipped them down to Peoria, IL to the Maui Jim repair center, with a note about how they were broken, and we were sad. After a long sunny week driving to and from work, DH asked if his glasses had returned. So I shot off a quick email to the Maui Jim repair line at 5pm no less, and within a few moments, I had a reply! Can you believe it? Casey said, here is the tracking number we sent them on the 29th! I can not believe how fast and efficiently their system works! Thank you Maui Jim for the great customer service and the fast turn around on the repairs! We will be forever loyal to you!


The sunglasses were in the mailbox!

2 comments:

tattytiara said...

Great company! I don't even dare let myself have nice sunglasses. I'll only get emotionally attached to them and then be too upset when I lose them, because somehow remaining physically attached to the things does not seem to be in my skill set.

quitecontrary1977 said...

never heard of the company, but they sound fab!especially since i break sunglasses on a monthly basis. and gotcha..