Sunglass disaster

Our Maui Jim glasses have been the best accessories we have ever owned. They are a must in defense of the Florida sun. Just two days ago as we were getting ready to hop in the pool, M grabbed his glasses, and the bridge broke in half. The glasses were destroyed!!! Oh how sad we were.
Maui Jim customer service to the rescue. We gave them a quick call since they are open until 7pm central time! We were pretty excited about that. They told us to pack them up and send to the repair center in Peroria, IL and they would be able to fix them for a nominal fee (much less than a brand new pair for sure). I took a picture of the glasses, and packed them up and shipped them off. They told us it would take about 10 days to fix. Good thing M has a spare pair (not Maui Jims).
You may remember that we had his lenses swapped out not too long ago, and I will never buy another brand of sunglasses, because the customer service that we received by the good folks at Maui Jim. They have scored a customer for life! If customer service is important to you I would definitely recommend Maui Jim's as your sunglasses of choice!

Sunny Side of the Street

A few years back my husband and I splurged on a purchase of sunglasses. Mine are my prize possession, and I don't go anywhere without them. My husband has a pair of Kaanapali Maui Jim's that are the best sunglasses in the world. They are so lightweight that you often forget that you are wearing them. They provide a wonderful polarization that is a must have for a sunny day. No more squinting. Aside from being the best sunglasses ever, Maui Jim has the best customer service around. One sad day DH's glasses started to crack near the bridge. Over time, it continued to crack until it was unsafe to wear them without damaging them beyond repair. I looked at the Maui Jim webpage and their repair request. In short it said for $60 you can get the lenses replaced. Since DH loves his Kaanapali's, I packed them up ever so carefully, and took them to the post office. I shipped them down to Peoria, IL to the Maui Jim repair center, with a note about how they were broken, and we were sad. After a long sunny week driving to and from work, DH asked if his glasses had returned. So I shot off a quick email to the Maui Jim repair line at 5pm no less, and within a few moments, I had a reply! Can you believe it? Casey said, here is the tracking number we sent them on the 29th! I can not believe how fast and efficiently their system works! Thank you Maui Jim for the great customer service and the fast turn around on the repairs! We will be forever loyal to you!


The sunglasses were in the mailbox!